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服务与支持

SERVICE
下载中心 常见问题 服务流程 售后服务

服务流程

项目安装完成

Project installation is complete

出现故障问题

Failure problem

客户拨打技术电话问题

Telephone customers to call technical problem

通过电话询问故障,协助解决一般故障问题

Failure by telephone inquiries, help solve the problem of general failure

电话不能解决的通过远程协助方式处理故障问题

Phone can not solve the problem of treatment failure by way of Remote Assistance

当不能远程诊断故障严重时需提供现场支持

When not remotely diagnose serious need to provide on-site support

判断故障设备问题,进入维修流程处理

Diagnostic equipment problems, enter the maintenance process Processing

问题解决,同时向用户讲解处理问题方法及常见故障处理

Problem solving, and explain to the user deal with the problem methods and Troubleshooting

跟踪用户使用情况并做好反馈记录

Track user trends and good feedback record